The Snout — Shipping Policy
Last Updated: [INSERT DATE]
1. Order Processing
Orders are typically processed and dispatched within **[CONFIRM DISPATCH TIME]** of order confirmation, excluding weekends and UK public holidays.
2. Delivery Options
| Service | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Delivery | [CONFIRM DELIVERY TIME] | [CONFIRM COST] |
| Express UK Delivery | [CONFIRM DELIVERY TIME] | [CONFIRM COST] |
| International Delivery | [CONFIRM DELIVERY TIME] | [CONFIRM COST] |
Delivery is carried out by [CONFIRM COURIER(S)].
3. Tracking
Once dispatched, you will receive a tracking link/number via email so you can follow your delivery via courier tracking / account order page.
4. Delays
While we aim to meet the estimated timeframes above, delivery times are not guaranteed and may be affected by courier delays, high demand periods, or events outside our control (see Terms & Conditions, Section 17). We will notify you of any known significant delay.
5. Lost Parcels
If tracking shows no movement for **[CONFIRM TIMEFRAME]**, contact us at **[CUSTOMER SERVICE EMAIL]** and we will investigate with the courier, arranging a replacement or refund if the parcel is confirmed lost.
6. Damaged Parcels
If your parcel arrives visibly damaged, please note this with the courier where possible, take photos, and contact us within **[CONFIRM TIMEFRAME]** so we can resolve it under our Faulty, Damaged or Incorrect Items process.
7. Incorrect Delivery Addresses
Please ensure your delivery address is correct at checkout. Where a parcel is delayed, returned or lost due to an incorrect address provided by you, we may charge reasonable re-delivery costs.
8. Failed Delivery Attempts
If delivery is unsuccessful (e.g. no one available to receive it), the courier will generally leave a card or attempt redelivery/collection in line with their own procedures. Parcels unclaimed after **[CONFIRM TIMEFRAME]** may be returned to us; we will contact you to arrange redelivery, which may incur a further charge.
9. International Delivery
For orders delivered outside the UK, you are responsible for any customs duties, import taxes or fees charged by your country's authorities. These are not included in our prices and are outside our control.
10. Delivery Restrictions
[CONFIRM if any postcodes/regions/countries are excluded, e.g. certain international destinations, PO boxes, BFPO addresses.]
11. Made-to-Order / Pre-Order Items
Items marked as made-to-order or pre-order have separate estimated production and delivery times, shown on the relevant product page.
12. Contact Us
Email: **[CUSTOMER SERVICE EMAIL]** | Phone: **[CUSTOMER SERVICE PHONE NUMBER]**
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