The Snout — Privacy Policy
Last Updated: August 22, 2026
1. Who We Are
DZ Management Limited, trading as The Snout, is the data controller for personal information collected through this website. Registered office: **[REGISTERED OFFICE ADDRESS]**. Company number: **[INSERT COMPANY NUMBER]**. Contact: **[CUSTOMER SERVICE EMAIL]**, or our Data Protection contact at **[DATA PROTECTION CONTACT EMAIL, IF DIFFERENT]**.
2. Information We Collect
- Identity & contact data: name, email, phone number, billing and delivery address.
- Account data: login details, order history, saved preferences (if you create an account).
- Payment-related data: processed by our payment provider(s) — see Section 4; we do not store full card numbers.
- Technical data: IP address, browser/device type, general location inferred from IP.
- Usage data: pages visited, products viewed, site interactions (via cookies/analytics — see our Cookie Policy).
- Marketing preferences: whether you've opted in/out of marketing communications.
- Customer service data: records of correspondence, complaints, and returns.
#### 3. Why We Collect It and Our Legal Basis
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Processing and fulfilling your order | Performance of a contract |
| Customer service and handling returns/complaints | Performance of a contract / legitimate interests |
| Fraud prevention and security | Legitimate interests / legal obligation |
| Sending marketing emails (where opted in) | Consent |
| Improving our website (analytics) | Consent (non-essential cookies) / legitimate interests |
| Complying with tax, accounting and legal obligations | Legal obligation |
4. Who We Share Data With
We share personal data only where necessary, with:
- Payment processors: **[CONFIRM PAYMENT PROVIDERS]**
- Delivery/courier partners: **[CONFIRM COURIER(S)]**
- Website hosting/platform provider: **[CONFIRM PLATFORM]**
- Analytics providers: **[CONFIRM, e.g. Google Analytics — TO CONFIRM]**
- Email/marketing platform: **[CONFIRM PROVIDER]**
- Professional advisers, regulators or authorities where legally required.
We do not sell your personal data.
5. International Data Transfers
If any of our providers store or process data outside the UK/EEA, we will ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or an adequacy decision, in line with UK GDPR requirements.
6. How Long We Keep Your Data
We retain personal data only as long as necessary for the purposes above, including statutory retention periods for tax/accounting records generally 6 years under UK tax law, after which it is securely deleted or anonymised.
7. Data Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request erasure right to be forgotten, subject to legal exceptions
- Restrict or object to certain processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at **[CUSTOMER SERVICE EMAIL]**. You also have the right to complain to the **Information Commissioner's Office (ICO)** at ico.org.uk if you believe we have not handled your data properly.
9. Cookies
See our separate Cookie Policy for full detail on cookies and tracking technologies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date above.
11. Contact Us
Email: **[CUSTOMER SERVICE EMAIL]**
Registered office: **[REGISTERED OFFICE ADDRESS]**
---
