The Snout — Terms & Conditions
1. About Us
The Snout is a trading name of **DZ Management Limited**, a company registered in England and Wales under company number **[INSERT COMPANY NUMBER]**, with its registered office at **[REGISTERED OFFICE ADDRESS]**.
References to "we", "us" or "our" mean DZ Management Limited, trading as The Snout. References to "you" mean the customer using our website or purchasing our products.
2. Acceptance of These Terms
By placing an order through our website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Cookie Policy. Please read them carefully before ordering.
3. Eligibility
You must be at least 18 years old, or purchasing with the consent of a parent/guardian, and legally capable of entering into a binding contract to place an order with us.
4. Website Use
You agree to use our website only for lawful purposes. You must not misuse the site, attempt to gain unauthorised access to our systems, or use automated means to scrape or interfere with the site's operation.
5. Product Descriptions and Images
We make every effort to ensure product descriptions, materials, colours and images are accurate. However:
- Colours may vary slightly due to photography, lighting and screen display settings.
- Natural materials such as leather and suede may show natural variation (grain, texture, markings) — this is a characteristic of the material, not a defect.
- Measurements are provided as a guide; see our Size Guide.
6. Pricing
- All prices are displayed in GBP (£) and include UK VAT where applicable, unless stated otherwise.
- We reserve the right to correct pricing errors. If an item is listed at an incorrect price due to a technical or human error, we will contact you before processing the order to confirm whether you wish to proceed at the correct price.
- Promotional pricing is valid only for the period stated and may be withdrawn at any time before an order is placed.
7. Order Acceptance
Placing an order constitutes an offer to purchase. A contract is formed only once we send you an **order confirmation email**. We reserve the right to decline or cancel any order, for example where:
- The item is unavailable or mispriced.
- We suspect fraud or a breach of these Terms.
- We are unable to verify your payment or delivery details.
8. Payment
- Payment is taken via the methods listed at checkout: **[CONFIRM PAYMENT PROVIDERS]**.
- Payment is processed securely through our payment provider(s). We do not store full card details on our own servers.
- Full payment is required at the time of order unless otherwise stated.
9. Delivery, Risk and Ownership
- Delivery terms are set out in our Delivery Policy.
- Risk in the goods passes to you upon delivery.
- Ownership of the goods passes to you once we have received payment in full.
10. Returns, Refunds, Exchanges and Faulty Goods
Full detail is set out in our Returns & Refunds Policy and our Faulty, Damaged or Incorrect Items section, both of which form part of these Terms. Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
11. Made-to-Order / Custom Products
Where products are made to your specification or clearly personalised, your statutory right to cancel under the Consumer Contracts Regulations 2013 does not apply once production has begun, as such goods are exempt from the standard cancellation right. This will be made explicit at the point of purchase for any customised item.
12. Intellectual Property
All content on this website — including text, graphics, logos, product photography and the "The Snout" name and branding — is owned by or licensed to DZ Management Limited and is protected by copyright and trade mark law. You may not reproduce, copy or exploit any part of the site without our written permission.
13. User Accounts
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Notify us immediately at **[CUSTOMER SERVICE EMAIL]** if you suspect unauthorised use.
14. Customer Reviews
If we enable customer reviews, submitted content must be genuine, honest and not misleading, unlawful, offensive or infringing of third-party rights. We reserve the right to moderate or remove reviews that breach this standard, in line with CMA guidance on fake and misleading reviews.
15. Prohibited Use
You must not use our website to transmit harmful code, attempt fraudulent transactions, infringe intellectual property, or engage in any activity that could damage, disable or impair our systems.
16. Limitation of Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights. Subject to this, our liability for losses you suffer arising from our breach of these Terms is limited to the amount you paid for the relevant product, except for losses which are a foreseeable result of our breach.
17. Events Outside Our Reasonable Control
We will not be liable for any failure or delay in performing our obligations where this is caused by events outside our reasonable control (for example, extreme weather, industrial action, courier disruption, or other force majeure events).
18. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
DZ Management Limited, trading as The Snout
Registered office: **[REGISTERED OFFICE ADDRESS]**
Email: **[CUSTOMER SERVICE EMAIL]**
Phone: **[CUSTOMER SERVICE PHONE NUMBER]**
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